Terms & conditions

1. Cancellation and refunds

1.1 You may request that your Order is cancelled or changed after it has been submitted, but this will only be possible before our restaurant has received the Order. This can be done by contacting the Balti Cottage management. No refund will be permissible if the attempt to cancel is made after the restaurant has received the Order & food is being prepared.

1.2 If you cancel or change your Order, your original payment will still be processed. Where you are eligible for a refund, you can obtain this by contacting the Balti Cottage. We will process refunds within ten (10) working days. All refunds will be processed and refunded into the account from our company Anthony's Takeaway Ltd. 

2. Other refunds

2.1 You have legal rights in relation to Products that are not as described, faulty or otherwise not fit for purpose. If you believe that any Products that you have ordered do not conform with these Terms, please contact the Balti cottage to discuss a replacement or refund.

2.2 If, due to unforeseen circumstances, we are unable to fulfil your Order or any of the Products in a particular Order, we will refund the value of the Product(s) that we were unable to fulfil and, if the full Order is cancelled, any delivery and service charges. You may obtain a refund by contacting our Customer Experience Team.